KNOWLEDGE TRANSFORMATIONSM Strategy
  • Interview Management to identify skills and knowledge gaps among individuals and/or teams
  • Conduct appropriate Individual or Team Assessments
  • Develop a KNOWLEDGE TRANSFORMATIONSM Strategy
KNOWLEDGE TRANSFORMATIONSM
Instruction is available on the job consulting, classroom instruction, blended instruction with on-line course work or all on-line courses.

Coaching and Team Leadership Skills Leadership Essentials
  • Essential Skills of Leadership
  • Essential Skills of Communicating
  • Coaching Job Skills
  • Communicating Up
  • Delegating
  • Developing Performance Goals and Standards
  • Effective Discipline
  • Improving Work Habits
  • Managing Complaints
  • Providing Performance Feedback
  • Resolving Conflicts
  • Supporting Change
Leadership Plus and Customer Service
  • Hiring Winning Talent
  • Retaining Winning Talent
  • Delivering Customer Focused Service
  • Dealing with Difficult Customer Situations
  • Achieving Communication Excellence
  • Professionalism in the Office
  • Creating a Positive Customer Service Experience
  • Diversity Awareness
  • Customized Sessions

Learn why most traditional training does not work!
Our Process- Click here to learn how do we do it!